Complaint / Review
Sears Appliance Repair And Service
It took to long to get the part, and they fail to leet me know about it

I have been without a refrigerator for 13 days now!!! I bought a Maytag h20. Supposed to be a wonderful item - NOT!!!

They came out, ordered the part - said as soon as it got to me to give them a call and they'd be out to fix it. The part still hasn't come. How does one live without a fridge for 13 days with 5 kids? Don't ask - it is nearly impossible.

As it happens, the part is on backorder. Is that because there have been too many others that are broken the exact same way as mine? YES - look on the under Maytag.

I've been told since it isn't a matter of "LIFE OR DEATH" (by Sears Rep. David in Arizona) that it is not a priority no matter how much I spent on the fridge or the extended warranty.

I will think twice before shopping again at Sears.

They may be here in 4 more days, so they say.

Sears Customer Service Sucks!!!

Max99999simi valley, California
U.S.A.