In March I added a 4th phone to my sprint psc plan and changes to the Family Plan with 2100 shared anytime minutes, unlimited pcs to pcs and unlimited nights and weekends beginning at 7pm.
The bill I received the following showed the new phone and the main phone on the Family Plan and the other two phones on the old plan. They billed me in full for both plans. I called customer service and explained their error that all the phones on my account should have been under the Family plan. They apologized and correct the bill and gave me a $50 credit. They also extended the contract on all the phones for two years without my permission. One phone in particular was going to be cancelled in a short time as it was not longer needed by my now married daughter.
When I tried to cancel that phone they said there would be an early termination fee of $200 since I had just extended it for two years. I argued that I had not extended it only correct their error in the previous months bill. Realizing there was no arguing with them and the cost for that additional phone was only $10 a month I gave up. However, if I was going to keep the phone I wanted a new phone as replacement since this particular phone had never been upgraded. They said sure, but you have to extend the plan. Again. I gave up.
When I added the 4th phone in March I put a complete data acces block and text messaging block on all 4 phones. They are phones and that's all we wanted them for.
Over the next several months I was billed according to my plan. Then I begin to get datacharges and had to call each to have them credited and reiterate my block on data usage on the phones. When I started getting data fees on my own cell phone and called them on it, they said there was usage. Which is a patent lie since my phone is with my 24/7 and I have NEVER browsed the web with it. As I told the "customer service rep" I can't even download rings tones on my phone because I have a total data block.in October I had a massive amount of datacharages on two phones that I know are not able to connect to the web because we've tested it just to be sure. After more than an hour on the phone with the customer service rep she agreed to once again credit the data charges and ensure the block was in place. I asked her the amount due after the credit and we agreed that the amount due was $129 and some change. When I went to pay the bill I paid a flat $130 assuming the credit would be reflected on my next bill. It was not.
Once again I spent more than an hour arguing with sprint about the credit I was due, and the NEW data charges on my bill. After going around and around they agreed there should not have been data charages and they would credit them. I confirmed with the rep that the amount I actually owed was $184.55. The next day I received a voice mail from the service rep stating she would apply an additional $50 credit.
I paid the $184.55 as agreed. I got my new bill. $390. Needless to say I was furious. I called customer service last night (12/11/07). The first rep put me on hold for 17 minutes. I hung up and called back. The 2nd rep transferred me to a supervisor — I was on the phone with her more than 40 minutes. I told her to resolve the issue or I was closing the account. Her answer was fine there will be an $800 early termination fee. I asked to speak to her supervisor. She put me on hold for quite a while and came back with her supervisors name and dirct phone number and told me to call him. That she had spoken with him and he agreed with her reconcilation of my account, which I disagree with. I did. His office was closed. I've left two messages for him to call me back. He has not. His name is Tom Collier his direct number is (505) 771-7627. I don't think he ever answers his phone and I know he doesn't return phone calls.
After years as a Sprint customer this is the last straw. Anyone interested in a class action suit against this company contact me. I've already contacted my attorney with my information and will be filing a complaint with the FCC.
Oh and on one last humerous note. The first idiot customer service rep said "You can't sue Sprint". I laughed and told him the only people you couldn't sue was the Federal Government.
Terrie
Sacramento, California
U.S.A.
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