On or about the 16th of October I dropped off our dry cleaning. No receipt required as everyone is given their own bag with name and contact info attached... Just drop and go.
When I stopped to pickup the clothes approximately a week later there were no clothes! Initially everything was cool, Maria the manager was going to handle it, and I figured the clothes were misplaced and would show up in a day or so.
Amazingly, before Maria ever got back to me, a letter arrives from the owner/manager (Lynne DElia) stating they apologize for the inconvenience but they have determined that our order had the correct number of items when it was picked up. Picked up by who? Lynne didn't seem to care that it wasn't my wife or myself that picked up the clothes... They were properly counted in and had the correct count when they went out so it sucks to be you but we look forward to serving you in the future.
Lynne DElia's customer service now amounts to not taking or returning our calls. So we're out $250 to $300 and Lynne is thankful for our business.
Lynne DElia what a P.O.S.
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