In Dec. I ordered three biothane horse harnesses from Smucker's harness. A singles harness and a team harness. I received them in Jan. 2007 We had bad weather for several months so I didn't even open any of the four boxes.
In about aug. 2007 I had a friend come over to help me put the harnesses on and make the adjustments. When we had the team harness on he said, "okay, where are the poles straps?" I said "what are pole straps?" He said they connect the breast collars to the pole of the carriage. THERE WERE NO POLE STRAPS IN THE BOXES!
Also, I am a seriously handicapped 56 yr. Old and am only able to drive on rare occassions.
When I called smuckers to ask that they send pole straps, the unknown women I spoke to basically called me a liar and a thief, by implying that she thought I wore out the straps and just want a free pair.
I have a six figure income with very little debt and had just spent $3000. On harnesses and this woman is accusing me of trying to cheat them out of a $90.00 pair of pole straps.
My friend and I rigged the team harness with 2 nylon belts as pole straps and drove the team a short distance. It just didn't work. I waited until nov. 2007 to finally call smuckers because I was really upset that they did not send me complete harnesses and didn't want to end up in a rage.
If anyone would like, I will e-mail you current photos of my STILL BRAND NEW HARNESSES.in the meantime, I was unable to drive my team in the "Toys For Tots" parade and next week I will also miss the "joy Junction" (homeless shelter) Christmas parade.
I highly recommend you purchase your harnesses from someone other than smuckers. They basically ripped me off because now I have $2000. Of worthless harness.
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