We spent 2 years to launch a high end luxury magazine and contracted Imaging Bureau for our first print job for the magazine.
After paying over $10,000 for our order, the magazines were then shipped from Texas to Florida (that we paid for) only to receive an order that turned out to be a horrible print job.
Our story: We sent out 100 magazines to our advertisers. We then assembled meetings and began to tie in our marketing and sales together, the following week we were supposed to begin our sales and circulations. 1 week later as we begin to circulate - the circulation director notices large INK BLOTCHES on pages. WHITE CREASES on advertisers pages, CRINKLED PAGES within magazines, just completely NON PRESENTABLE magazines.
After going through some cartons we found out that nearly 4 out 5 magazines were not presentable.
2,460 magazines were complete garbage.
1,886 were embarrassing to circulate
The remainder were good quality.
87% were bad. Bad. BAD.
Our audit took nearly 10 days to count all the magazines in our shipment. At a time when we were supposed to be having a great launch, and that was critical for us to make sales, we ended up trying to understand how bad the situation really was which lead us to do a RECALL of the magazines. We endured over $32,0000 in damages.
I made a VLOG and delivered it to the CEO, Brian Walden and after he watched it - he stated "Normally, whether right or wrong, I am willing to work with any unhappy customer. Under the circumstances of your messages, I am not willing to help you in any fashion. I suggest you review the "terms and conditions" of your quote/contract. They are documented and sent to you with quote and they are documented and sent to you before we start the job, stating "... If you dont fully understand...".
He went on to say "If you would like any of this documentation, I will send to you. Many of your accusations are untrue... As we are fully documented also.
Furthermore... I will suggest that you use extreme caution when attempting slanderous actions with a reputable multi-million dollar printing company"
I wrote him back and told him that I never lied about anything, nor did I do anything malicious that could invoke SLANDER and told him to keep his threats to himself. That we spent 2 years to get this project off the ground. That we need immediate resolve. That having over 87% of the magazines not being representable was NOT stated in his terms or conditions.
I want EVERY SINGLE PERSON who pulls this review to LEARN FROM US and use this story as a case study to make certain you get what you paid for - REGARDLESS, if you tell the CEO you don't care about his power trips and egos, that at the end of the day, the CUSTOMER IS ALWAYS RIGHT. Too bad for the Imaging Bureau's CEO to think that he's MY boss... And have too much hubris to make the right choice. The truth will always prevail and after spending over $10,000 and getting a product that was soiled, our company's dignity was defiled. None of the people in the Imaging Bureau ever picked up the phone to help or to follow up with us to see how we were doing. Keeping their distance was their Modus Operandi to stay far away from us, and our problem because of its magnitude...
See our vlog on www.BrightCove. Tv - search term: Image Bureau (not imaging bureau). You'll see the print job we received. You'll see the nightmare, and I apolgize for my attire. Vlogs were filmed at roughly 2:00am in the morning - I had to count from 6:00pm to 5:00 am get 4 hours of sleep and go back to the office job and do this again for 10 days straight. If you focus on the story and not my attire, you will see what the Imaging Bureau did to us as a start up.
CityQuartelryMediaGroup.Co - Again BUYERS... Beware.
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