When a customer/client hires a trainer to do a specific task, such as training, money is paid and accepted, services should be completed. This may seem like common sense, but to the contrary when you are dealing with the facility of Rivendell Farm LLC, Gainseville Georgia. I have a passion for horses, riding and showing them, I was lured to this training facility with the promise of professionalism and concern for safety, as all who ride know safety is a concern. I learned after 1 year the hard way, talk is cheap, but the board and lessons at this facility are not! The trainer at this barn had no issue with taking my money, however when it came to the lessons, it was her time that matter, her opinion that matterd and she is always correct, you play by her rules and her rules alone. Control freak is the only way I know to describe the absolute control this trainer. She demanded respect without question, but your time, not to mention money you paid her, was un important, for an entire year I did not recieve 1 leeson on time, most of which were up to 45 minutes late, and you were required to wait or pay anyway! It may seen incredible, but it is the truth, on one occasion I waited for 1 hour just to have the trainer show up after she purchased a car and I still had to pay for the lesson because I left without a 24 hour cancellation. This lack of respect is unacceptable and unprofessional. What is worse is when safety comes second to her as a trainer winning. The bottom line is a trainer is not doing you, a paying customer, a favor by doing her job she was paid for. No one should ever be made to feel disrespected or belittled for asking questions or expecting to receive a service for which they paid. This facility is unprofessional and MONEY is the bottom line, so unless you choose to relinquish all opinions, control and decision making over your own life, try to find another training facility and save yourself heartache and money.
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