Complaint / review text:
I scheduled an appointment online to get my iPod repaired at the Flatirons Crossing Apple store in Broomfield, CO. The appointment was for Monday, Oct 15,2007 at 12pm mst. I arrived 5 min early (11:55am mst) as requested by the online confirmation. I noticed there were only 2 techs working at the Genious Bar. When I approached them, they told me to wait and they'll call my name. At 12pm mst, one of the techs was finishing up from a previous customer. At that time, I noticed a "walk-in" customer approach the tech needing help w / her iPhone. Without hesitation, the tech proceeded to help the woman, even though she did NOT have an appointment scheduled!!! I walked up to the techs again and they told me to take a seat and to wait a couple more minutes. I waited... And waited... And waited... For almost 20 minutes before I finally got up and walked out of your store!
WHAT IS THE POINT OF HAVING AN ONLINE RESERVATION SYSTEM WHEN YOU GUYS DON'T EVEN FOLLOW IT??? What pisses me off the most is I walked into that same store a couple days earlier asking for help on my iPod problem. Of course your associates TOLD me I would HAVE to schedule an appointment ONLINE and that they would not be able to help me as a "walk-in"?!?!?!? Hmm... Discrimination???
I am so disappointed with your customer service (or lack thereof). I have decided to simply trash my defective iPod (which I had only purchased 3 months ago) and will probably go with another company (Microsoft?) I don't know if their products are as CRAPPY as yours, but at least they know how to take care of their customers!!!
- pissed off (former) customer!