I tried several times to resolve this issue with Tom Norys, Rhonda, Telepacific corporate to no avail. Below is a copy of the claim I filed with the PUC. If any of you have had problems with Mpower ot Telepacific please let me know as I have a large law firm ready to begin a class action.
Below is a copy of the claim I filed with the California Publice Utilities Commison
(lets see if they help and if our tax dollars are going to a good cause)
Dear PUC: This is very simple. We added a new location and division to our business. When we spoke to Tom Norys the sales manager for telepacific he assured us in writing (which we can present all of these to you at anytime) that we would not be penalized with any fees since we are in fact just adding / transferring service. Therefore we stayed with telepacific based on these written assurances. Several months later we receive a bill for $8,000.00 for early termination! We contacted the department that sent us this bill (spoke to Rhonda @ 213-213-3308) and she basically called us liars and asked us to fax (fax # 213-213-3309) her the emails from Tom Norys assuring us of no penalties. I faxed her right away and in fact called her to make sure she received it. Her reply was yes but she would need to confirm with Tom Norys! Wow talk about making us look like bandits. I even gave her our current locations info to further prove we are still a client of theirs! In addition to all this I also contacted Tom Norys and he AGAIN in writing re assured us that we are not to pay the fee and he promised in writing ot contact Rhonda directly. He even email me back that he did this and all was done. Based on this email we figured this was final. Last week we get another bill for $8,061.64! I again contacted Tom Norys via email and phone on October 25th and reminded him of his written assurance and advised him of this recent and fraudulent bill sent us. Needless to say as of today I have not heard from him. I can not risk having our credit affected for something we do not owe. What's really sad is that we are an existing client of this company and spend over $1,500 a month with them at our new location. This is just ridiculous. I plan to take copies of this claim to the media, the web forums, the bbb etc.in the meantime we ask that you please help us. God Bless
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