I have just discovered I have been another Starving Student victim. I wish I had looked at this site before using them. I have been in contact with management (Robert Barns and Darrin Dougan). My complaints include over billing, failure to perform, damage to property, failure to resolve disputes, code violations and deceptive practices.intentional and negligent delays to increase billing, Bait and switch contracts at start of move. Charging more than the estimate. They also walked out with a box of my personal property and would not me look at it. They said it was theirs.
On or about 2-20-07 Starving Students perform a move leading to this complaint. The problems are too numerous to mention here. I see they have had 234 complaints with the Better Business Bureau. The Better Business Burea gave them an "F" rating " the worst possible rating" and they warn the public about using them.
I have correspondence detailing all of the issues. First I was given an estimate of $2,100.00 for 4 rooms. They ended up billing me $3,900.00. The lead mover stated he knows how to increase billing and should get a raise. He kept telling the movers to slow down the move to increase hours. Tehy did this to make more movers necessary an I had to pay additional charges for the 2nd truck to get them to the site. One mover was in the bathroom doing drugs and left his drug paraphernalia there. After over 8 hours on 2 rooms were complete forcing us to abandon 2 rooms of property. Next the movers pointed out damage they caused to some of my property. We were also billed more hours than actual. The movers said they had turned on their gps so we may get overbilled. The company has not been cooperative.
Resolution Sought: Management said the hours and billing would be adjusted and the property loss would be resolved promptly (this is a common problem with their movers). 5 months has gone by and the claim is still not resolved. I respectfully request the billing and hours be adjusted and the personal property loss be adjusted promptly. They charged $149.00 for property loss insurance at actual value and said if they pay for the damage they only want to pay the per pound weight. They declined mediation.
Date Problem Started: 02/20
Date of Transaction: 02/20
Amount in Dispute: In excess of $12500.00
Complaint Type: Gen. Service Issues
Product or Service:
If you have any questions regarding your complaint, please contact the Complaint Dept. At (909) 825-7280 at The Better Business Bureau, usacomplaints.com, The US dept. Of Transportation. Cal PUC etc.
Thank you, Complaint Dept. BBB of the Southland, Inc.
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