Stay Away from Dirct TV.
In Aug. I signed up for DirecTV in my home on one TV set. I got the Total Choice package for 45.00 that increased to 48.00 in March of 07.in Nov of I upgraded to the Total Choice Plus package that had a few more channels for $50.00. Whoever entered my order apparently didn't cancel the old service and instead of getting an upgrade, I got billed for the old and new service.
When I found the error I called customer service and they said that they would correct the problem and credit my account for all of the double billing - which is a total of 7 1/2 months running from Nov to June-plus late charges. It was not corrected and I called again several times and my account still was not corrected.
I called again today and July 4, and the customer service person said she would have to forward it but couldn't do the job her self. SO still nothing has been done.
I filed a complaint to the BBB and they lied in their rebuttal that they would give me a credit for the double billing but they would not wave the late fees since they say I didnt notify them till July 3. THey still have not credited my account as of Aug 1 and I have phone records that show my first call going back to May 18. THis company is a joke and if any lawyer wants to sue them just let me know.
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