Complaint / Review
Afni, Inc
Agents reporting-incorrect information on notices and to me. Afni collection agency doesn't even have their own information correct, verizon advertising, verizon phone book, verizon ads, verizon collections ripoff

I received a letter today from AFNI, Inc. Which stated I owed Verizon Virginia, Inc. $124.15. It shows a disconnected phone number involved on the notice. I called to find out more information. The agent tells me in the year I had this particular phone number and it was disconnected and the bill was never paid. I asked him then how was I able to get phone service for the last 7 years with Verizon and never heard anything about this. He told me that there was a Virginia law that states that Phone Service companies cannot deny you service for a delinquent bill. I don't believe that. Anyhow, I was worried because I have excellent credit and I knew I didn't owe any outstanding bill. I pay my bills the minute they arrive. I started searching my files and guess what? I found a file one inch thick called VERIZON in my filing cabinent. Turns out the AFNI collection agent misinformed me. This was a Verizon Phone Book/Yellow pages advertisement issue not a disconnected phone number whatsoever. It

Basically I had an advertisement for a business once and they ran the ad when they shouldn't have an additional year, and then when I advised them of their mistake and submitted proof that i had asked it to be canceled they gave me a refund. Three years later I started getting collection notices for something they had already billed me for and refunded me for. Anyhow, I have a ton of paperwork, that I saved just for this reason to keep trying to get this 7 year old issue out of my life.

I am upset because AFNI, Inc.insisted during the phone call I had a delinquent phone bill. They don't even have correct information to dispute their claim. To me that is FRAUDULENT. Now I have to send them about 100 sheets of papers, bills, letters and receipts and start this all over again.

I would advise you all out there. Don't just assume it was a phone number, it could be for any kind of Verizon service. Wireless, Internet, Pagers, Advertising, Etc. Also if you ever have to write tons of correspondence on anything. SAVE it for the rest of your life. Because this is the third time, now it has come back to haunt me.