Oh my god!!! This is the last straw!!! I am so sick and tired of dealing with sprint! Their website is half-assed and it never works right - no, matter what computer I am logging in from! So LISTEN WHAT HAPPENED TO ME!!!
So, I bought the phone, right? Yeah it was like 129.99, and there was a $50 rebate that came on my receipt. Well, I mailed it in within the required time frame and i have been waiting since April for it. I decided to check the website and see what happened and all it said was thatmy rebate was denied due to untimely payments within 60 days of my first invoice.
My first reaction was "WHAT!!!" NO WAY!!! I had no late payments! Then I remembered - trusting the pay over the phone service, which now I know was stupid, I had paid by using check payment over the phone. The recording said "PAYMENT ACCEPTED". Now keep in mind that "claire" that oh so wonderful virtual service representative had all my account info right infront of her - obviously because I was paying a freaking bill!!! Anyways!!! The next bill comes and it says I didn't pay last month (the one I had payed over the phone with the check) So I called and said "look what is going on - I paid this bill?" The representative doesn't evenm sound like she knows what she is talking about - she was saying all this stuff that didn't make sense like myn "rooting"number was not right— I was like 'don't you mean my "routing" number?!
SHE HAD NO CLUE WHAT SHE WAS TALKING ABOUT!!! Moving on, okay, so I asked her if this would show up negatively on my sprint account and she said no it won't affect my credit. NOW THEN!!! Just recently I spoke to another representative who was better than the last - I was having trouble and I still am!!! Paying my bill (I'll explain later) And i asked her about the prior check situation and she said that what happened was that you can't pay by check over the phone until you have been a customer for six months! Then why the hell was my payment accepted over the phone in the first place!!!
plus i was never notified that my payment was acceptd then denied!!! That really made balancing my checkbook easy!
What really inspired me to write this today was the fact that I moved, changed my bank billing address and likewise changed my PCS billing address to my new address as well so I could pay my bill over the phone using my credit card and they still arte saying that the addresses don't match!!!
KEEP IN MIND that two days ago i spoke with sprint and they repeated my new address to me and it was correct so they said it was my bank - so! I called my bank and they have my new address in the computer too! I'm sorry, but I trust my bank before I trut sprint, and even my back website already had my new address on it!!! If sprint were a bug, I would squash it with the heel of my foot. Right before i wrote this I tried calling sprint and a lady answered the phone telling me the system was down and to try back in FOUR HOURS FU@K THAT!!!
I called yesterday and the system was down too because they were "upgrading" - I have run out of patience!!! PLEASE DO NOT - I REPEAT DO NOT CHOOSE SPRINT&THEY SUCK SUCK SUCK SUCK SUCK SUCK!!!
Andrea
Wilmington, North Carolina
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