I tried to discontinue my wireless account with Sprint when my contract was up on April 12. I made several phone in March and each time was transferred to retention and given a different reason why I could not close my account when my contract was up.
After several phone call I finally got someone to close my account on April 25. Before I could pay the account off in full I started receiving calls from a company called RPM (Receivables Performance Management), on behalf of Sprint. They were very rude and would not listen to a thing I had to say.
After a month of phone calls from RPM and to Sprint trying to resolve this problem, I finally spoke with Bob at Sprint on 06/13/07, I informed Bob of the trouble I was having with Sprint "Customer Care". I asked Bob if I could pay the bill over the phone so the account could be closed, he stated there would be a fee, so I decided to mail a check. Bob stated he would note my account.
On 06/17/07 at 9:20am I received another call from RPM, the caller would not identify himself, told me that I owed Sprint and asked how I was going to pay for it. I informed him that I have mailed a check and asked him to make notes and verify with Sprint. He stated Sprint has not contacted us and the collection calls will continue until the amount they show owing is paid. I advised him that I would call Sprint.
I immediately called Sprint at 888-211-4727 only to be disconnected because my phone number was not recognized by the Sprint automated system. So, I called Sprint's main number and Ms. Williams answered the phone, I explained my situation, she stated she could not help me and transferred me to Rose, I again explained my situation, Rose stated she could not help me so I asked to speak with a supervisor.
Frank, who was suppose to be a supervisor, answered, I again explained the whole situation to him and he stated that he would take care of the problem, he opened my account and said that he would make a report to have the collection effort stopped. Frank asked me for my bank's routing number, which I gave to him so that he could identify the bank payment would be coming from. He then asked me for my account number.
I asked him if he was trying to process the payment over the phone and reminded him that a check had already been sent and gave him the check number. Frank would not answer me, he only would say that the account number was necessary to make the report. I asked him if he was a supervisor, he was not. After that he put me on hold.By now I have been on the phone with Sprint for more than 45 minutes.
To my amazement, yet another person, Melissa come on the line, I immediately asked if she was a supervisor and she said yes. She was in Texas. Melissa had no idea of what was going on so again I explained my situation. Melissa informed me that my account should not even be with RPM and even if it was they should not have contacted me again for at least another 7-10 days to allow processing of the check.
Melissa said she could take payment over the phone without a fee being charged so I stopped payment on the check I originally sent and paid the account off over the phone, even getting a confirmation number. Melissa stated I would have no trouble from now on because she would call RPM and my account would be removed from their system with 24 hours. That was at 10:25am 06/17/07.
At 3:55 pm today 06/18/07, Emma from RPM calls again being just as rude and continuing to harass me. When I advise Emma that I was recording the call per the suggestion on the Federal Trade Commission website (www.ftc. Gov). She stated she did not agree to be recorded and hung up. I called RPM back several times only to be hung up on.
I finally spoke with someone who was very rude would not listen and told me the only way to stop the calls was to send a letter to them requesting them to stop, however they would not give me the address I was suppose to mail the letter to and hung up on me.
At 4:27 pm I called Sprint was on hold for 30 minutes. To make a long story short, I spoke with Dominique, then Bless, and unidentified person who was suppose to be supervisor but again was not. I was promised that Sprint would call RPM with me on the line to end the collection procedure but Sprint did not.
I was then transferred to Christie, who was in the Phillipines and had no idea why I was calling. I demanded to speak with a supervisor citing the fact I had now been on the phone for more than an hour and finally I ended up speaking with Don. Who claims he is sending an email to RPM to stop the collection effort but would not call or send met anything. Don's ID number is: DRECTO01 and his ext. Is: 75415 he is a supervisor in the Phillipines. I did get an address for RPM to send and cease and desist letter to. It is: 1930 220th St SE, Bothell, WA 98021. I hope this helps someone.
I HAD, and I emphasis HAD, two lines of long distance with Sprint, my wireless service as well as the the 800 number for my business hosted with them. I have since been looking for a new provider because of the harassment of RPM and the horrible customer service that Sprint has.
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