We have been loyal Comcast Customers for 12 years. Mainly because it had a cable monopoly in our County (Montgomery). However, Verizon was finally accepted by our County Council, and once we were able to subscribe many did. We were lucky to get Verizon FIOS in our neighborhood.
Even with the new competition, Comcast got worse. Last Sept. They charged us an extra $2 a month, just to be able to watch our Washington Nationals on TV. We were already getting games on two channel, without cable. At the end of the season of 06 we get a $2 increase. And, this year 07 we get another $2 increase in April to be able to watch the Nats. Now, we have about 4 channels to watch these games on... Two of which still remain free. Comcast has continued to take channels away from its basic and preferred customers to try and force them to go digital. We bought a new HD tv from Circuit City (report filed) and agreed under pressure to try Comcast Digital for 2 months FREE. We had to pick up the box ourselves - and when Circuit City came out with the tv, etc., and connected everything up, the box was not working properly, so we called Comcast, and were told by their customer service that they could not help us with their own converter box... We had to call Circuit City and they gave us a hard time... So we told them to come and take everything back... They did send someone over and fixed it... It was the converter box. It was a Comcast problem.
For all of the years we have lost service for hours and days. Our bills often were incorrect. The bill we received after we agreed to the FREE digital service showed charges for the digital service. And then we were told those charges were not covered in the free service. The converter box was turned off often. And we had to have a customer service rep. Send a signal to start it up again. We then got another bill and it was now $35 a month more... We called and asked what for... We were told it was for the HD and digital service. We decided to cancel, since we were unabl to watch anything due to the converter box going out again. We notified Comcast that the box had been disconnected, and took the box and the remote and all of the cords, etc... Back - we had to wait in line, as many others were doing the same thing. When it came out turn, we were told "Oh, you will have to get another box" we said we did not want another, and the customer service person insisted, and we insisted... And finally she said. But, you won't be able to see these channels... (the ones that were recently moved to digital) and we said, we will do without them. Knowing we were goinig to get Verizon anyway.
Some of the things we have gone through with Comcast are outlandish. And, Comcast could care less. They have rude and insulting and incompetent customer service, if you can ever get to a live person. Each time you call they insist the problem is on the inside, when every time it has been on the outside. There are always outages. When you call... The recording tells you if there is an outage in your area and that they are working on it. When you wait 20 to 30 minutes, to get a live person, you are told there is no outage in your area, so you have to tell them, that the recording told you so. And then they spend another five minutes, with you on hold, only to come back, and say... Oh, there is an outage in our area and we are working on it...
They will set your account up to be shut off if you are 10 days late on your payment. They will charge you late fees. They do not care if you had a death in the family, or if you were away, or in the hospital.
Comcast needs to be shut down. If anyone in Montgomery County, Maryland reads this, and they have Comcast, please switch to Verizon. A notice just came out that Comcast will be taking the NFL Channel off of the basic and preferred package, which means our Redskins games, and if you want to see them you will have to subscribe to their "Sports package"... Just another way to rip you off... And get more money from you.
Also, anyone in Montgomery County, who really wants to get rid of Comcast, write a letter to the Montgomery County Council at 100 Maryland Avenue, Rockville, MD 20850 - Its the County Council who agreed to let them in, and its the county council who needs to take responsibility for this outrage.
We say... Out with Comcast
Anne marie & chuck
Germantown, Maryland
U.S.A.
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