Verizon forerly Bell Atlantic Yellow pages has de-evolved into the biggest scam network to affect small business to date. Using inaccurate one sided research & outright lies, a highly scam trained staff of psychological manipulators and liars, they have corrupted what was once a vital important product for small business.
Our company has been an advertizing customer for the last 17 years. We started out "big" when the yellow pages was effective although expensive. We have been a current and loyal customer expanding our advertizing campaign to over $100,000.00 per year or as the rep puts it a mere $8000 investment per month over the next year. That is unless they are 3-4 months late in putting out the next directory which obligates you for that many more months at that rate. Their "contract" (RIGHT TO RAPE YOU form) also states they can renew without your consent, they can misprint your' phone # cause any number of errors in the print, are not responsible for any omission, and will not honor any verbal promise: (LIE).
Relying on written terms alone would be OK, but the reps have this figured out. Usually a week before the deadline the rep "FITS YOU IN", this leaves no time to approve a proof or check on the accuracy of the information you are paying so dearly for. Standard procedure is to hand you a stack of approval sheets with the only option to sign them all BLANK - one for each contract. Don't even ask to have them filled out first "Do you have any idea how long that would take!?" the rep "promises" (LIES) to get the information exactly as agreed.
In the early days you could work out a dispute. Over the last 3-4 years we were pushed through the most unaccountable maze of beurocracy. Phone calls were not remembered, that employee doesnt sound familiar, are you sure you faxed it, some one from that dept. Will contact you, all the while fighting cut off notices & disruption of service until finally changeing phone service to another carrier. All the while the smiling salesman sells you another bucket of Ads and tells you that dept is working on it. We are now waiting our day in court, facing potential bankruptcy if the jury prefers fine print over fairness.
Everyone we talk to has had a bad experience with them. Before you play with fire, look at your other options this isn'teven effective anymore. We are trying to put together a class action suit. Please contact me if you would like to join or share an experience.
Eric
Baltimore, New Hampshire
0 comments