Ordered my wife 1 dozen roses from Proflowers.com based on their non stop advertising on ESPNradio and several political shows.
Went to their website and they have beautiful pictures of the flowers in the vase they will come in all arranged. One problem: that is not how the flowers are sent.Pro flowers puts your vase and flowers in a box. Nowhere during the sales or checkout process is this disclosed. The only way to know that is if you go to their customer service area and click on the question about shipping methods. Imagine other women in an office getting beautiful vases full of flowers and your wife gets a box. With some assembly required.
Next during the checkout process they have you fill out a card, because the card is the only way the person receiving them will know who they are from. I got a call on the 14th from my wife: "Did you send me flowers". Yes didn't you see the card. "What card there is no card". Great!
So I emailed Proflowers 2 days ago to let them know I was not happy with them about this experience. Not even a form letter back, so far I have no response at all.
Good bye Proflowers you won't get another dime from me.
0 comments