HILFORD MOVING COMPANY was scheduled to deliver personal items to my residence. On the day of delivery, I was told that their truck wouldn't fit on my street, and I needed to okay an additional charge $400 or else I couldn't have my items back. I asked if I had any other options to regain possession of my items, and was told "no".
I later saw other large moving trucks parked in front of my building, and sent pictures to the moving company. I said their truck would fit on my street, and here was proof. They deliberated for many months, as I continually contacted them for updates on the status.
Finally, they said the actual reason for the charge was that I was not available to take delivery of the items. I said this was bogus, and offered copies of my phone statements where you could see multiple calls to the moving company from my phone before and on the delivery date. They were not interested in reviewing these documents.
Why really happened? On the scheduled day of delivery, when I called in to check on the status of my delivery, the person at Hilford Moving Company told me they were having trouble getting in touch with the driver. They apparently had some scheduling problem. I'm the one that had to pay for their lack of planning.
Mike
Seattle, Washington
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