In this day and age of automated everything, it's refreshing to get true, sincere customer service. Well, forget about that if you're considering cricket cellular. One might think that a person exploring a new cell phone service might just get a little attention or acknowledgement when they called the company they were exploring... But you can forget that silly notion, too.
I'm looking for reasonable cellular service for my daughter who lives in carlsbad, ca. I had heard someone mention cricket cellular and i googled to find their website. The homepage was super-sluggish to load, and when it finally did load, i attempted to see if the zipcode 92008 was within cricket's coverage area. I entered that zipcode into the proper field and clicked to proceed. A page never opened.
I tried repeatedly, and the who darn site was creeping and pages were timing-out, and i was getting nowhere. I then googled for 10 minutes trying to find a "customer service" phone number for cricket. I found it on this website, but when i called it, i got a recorded message by some young man saying, "thank you for calling cricket communications, due to poor weather conditions your call may be delayed... Please visit us online..." i
Thought these folks (cricket) were san diego based. I'm wondering what poor weather conditions? Did some poor cricket employee have to snowshoe several miles to where the carrier pigeons are kept? I stayed on the line and listened to the menu options. The most suitable option stated, "if you're calling to activate a phone or find out more about cricket services, press 1".
Well, i pressed one, and no more options came up that would allow me to ask any question of a representative (operator, whatever) that might be helpful to me and the darn website is pretty much worthless at this moment. I went back to try the website, and it won't even open. The page times out before the homepage appears. That san diego weather must be dreadful.
I must say that to me, this isn't very reassuring. I have domain hosting with a company that does not have a toll-free number. But they are there every single time you call them, at any time of day or night. I've yet to get a message that says, "due to poor weather conditions...". I have a current cell phone provider and i can call them at any time of day or night and get a person answering my call.
A company that makes you "search" to find their contact information, a company that runs you in circles, rather than providing you with an easily accessible link to live customer service. Is a compoany that will not get my business. If it's this difficult to get a few simple questions answered at this stage, then i don't really want to imagine what it might be like to be one of their customers and then try to contact them with a concern or problem. Low rates really do matter, but sometimes low rates don't mean so much when real customer service is compromised.
My suggestions (challenge?) to cricket communications - leap wireless: publish your customer service phone number. The one where a customer or potential customer can call and actually speak with someone. Secondly, if your website is down, at least be on top of it and have a flag page appear or something. Also, fix your menu options, they're ambiguous and when your crummy phone service refers potential customers to your crummy website, then what do you have. You've got nothing but bad publicity and you've wasted a good amount of my time.
Caveat emptor (let the buyer beware)
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