I contacted Maria at Dr. Move four weeks in advance for my recent move. I requested Saturday morning - 8 A.M. February 26th and sent back to Dr. Move the completed Contract. I did not hear back from them, so I sent an email to Maria requesting confirmation of the date/time. No response. A few days later I sent another email. No response. Then I called Dr. Move four days before my schedule moved. Spoke to Amanda who told me “yes we have down for Saturday 8am”.
Then the afternoon before my scheduled move, Maria called me to “confirm Saturday at 1pm”. I said “No this is not what I requested; I need you here at 8am”. Maria then informed me that because I didn't put down a deposit they could not guarantee the first move of the day. This was the first I was hearing about it! And I now had scheduling conflicts with DirecTV, the Cleaning Company, and the Internet provider's scheduling.
Then she proceeded to start arguing with me in a series of emails telling me that she did inform me about the deposit and that it was my responsibility to look over the documentation. ARE YOU KIDDING ME? If I had known about this deposit requirement, I would have gladly paid it.
Then the day of the move she called and told me that the movers would be here at 1pm, well the movers didn't showed up until 4pm!
I had to reschedule everything, including taking a day off work on Monday, which cost me $480 in lost wages.
Neither of the owners of Dr. Move bothered to respond to my request to discuss their handling of my move.
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