ConnectUSA.com tried to deduct $34.90 from my account in December, which created an overdraft charge of $30 because my payroll check had not posted. When I called the telephone number associated with the posting charge from the bank (866-400-0494 or 877-273-2700), I spoke to a live person who told me that I could get reimbursed for the $30, but I would have to write a letter to: Membership Plus 334 Carnelia Street Suite 515 Plattsburgh, NY 12901. When I asked about a number to call to speak to someone directly at this address, the lady said that the company did not have a number I could call. And, to be reimbursed, I would have to write a letter. I composed a letter and mailed on 12/12/06 and in the letter, I asked for the company to please let me know when they would credit my account. Nothing. Today, I received an e-mail which said: We are discontinuing the ConnectNow service and you will no longer be billed. We have valued you as a customer. If you have any questions or comments regarding your account with ConnectNow please forward them to:
[email protected]. Thank you, ConnectNowUSA.com
I never signed up for this service and I am ticked off. Someone should be able to do something about this. Please help and THANK YOU.
Donna
Decatur, Alabama
U.S.A.
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