Complaint / Review
Resort Property Specialists
Las Vegas NV timeshare resale - guaranteed presale and charge marketing fee of $1500 US with letter to refund fully in 6 months if not sold. Expected time of sale in Dec. Attempted to contact for refund - no response and no answer to number provided

We were contacted two years in a row from Matthew Fitzpatrick to inquire about our interest to sell our timeshare property located in Barrie, Ontario.

Initially (year one) we were not interested, however, reconsidered upon the second call from this man. I had advised him that we would be interested if the price was right, otherwise we would keep it for now. He arranged for his partner, Penny Eddy to contact us and provide us with the current resale value of our resort.

Penny contacted me and informed me that they work for big corporations looking to buy property as a tax write-off and that they have a particular interest in out type of resort which is a 2 bedroom, lock-off style. This particular type of resort is hard to find now as many have gone to points systems. She provided us a quotation of a price that was 'too hard to believe'. She then informed us of the $1500.US marketing fee that is charged upfront if we wanted to proceed with them. This fee was to cover advertising, promotion etc. She assured us that we would have something in writing faxed to us that if our property did not sell within 6 months, we could get refunded the full amount.

We were not comfortable with this, so asked for time to research the company. She provided us a 'Brooks and Dunn' number and was to call us the next day. We searched this website, however, in order to get any information we would have to pay $200 US. We tried to find them on the better business bureau and unfortunately, must have made an error in our search.

After a busy day of work, we got a call from Penny again and we decided that we would proceed.
We received a fax, with the written guarantee and were advised our property would sell in Dec. 2006.

Well, that has now passed, we are 3 months into the deal and decided we would submit for a refund. After several attempts to call the company and leaving messages, there is no response.

Additionally, we have now found them on the BBB and there are mutiple complaints (19), most of which are for refunds and not resolved listed. A recent posting on the BBB shows that their mail has been marked return to sender with no forwarding address.

Searching the web for Pennie Eddy pulls up one search result with multiple addressed. Matthew Fitzpatrick has multiple search results and we will investigate this further.

Tracy
newmarket, Ontario
Canada