StorQuest Self Storage Facility Users Beware.
I rented a storage unit on 8/28 from StorQuest Self Storage on Tamarisk Rd in Palm Springs to store extra mattresses and additional house items. I stored 3 Queen mattresses and 1 Full mattress along the with box springs for all.
On 12/6 I went to the facility to rearrange the stored items because I had somebody interested in purchasing these mattresses. They were all almost brand new.
When I opened the unit, all the mattresses had been damaged because water had somehow leaked into the unit. THe mattresses were wrapped in mattress bags, but the water had seeped into the portion of the bags resting on the floor and, in the summer heat, created a steamy breeding ground for mold and mildew. Needless to say, the mattresses (over $2000 in value) are unusable.
StoreQuest claims they have no idea where the water came from, and came close to telling me that I stored damaged mattresses.
The clerk at the facility was of no help other than to be sympathetic to my issue, but could not offer me anything other than to say she would work to try and get me a free month and made it clear they were not liable and the contract was clear.
I was offered the phone number of the corporate office, Williams Warren Group, and to date, after 3 phone calls to their support line, stating that my call was important and to leave my number, I have yet to get a call back. (I guess its not that important)!
STORAGE USERS BEWARE! These facilities (StorQuest is not alone) DO NOT HAVE ANY RESPONSIBILITY WHAT-SO-EVER. There contracts are very clear that you have no rights other than to pay them too much money so they can potentially damage your possessions.
Upon further investigation it looks like lawyers and consumer groups offer this advise! Get Storage Facility insurance if you are going to store stuff. Advise that the Storage Facilities don't seem to offer so as not to raise any concern that you are storing at your own risk!
Needless to say, now I have to pay to rent a truck and pay to dump these useless things all at my expense. Not to mention the $1000 plus I paid StorQuest to "protect" my valuables.
Think twice before you use a storage unit!
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