The sole purpose of this report is to warn other potential customers who may be considering doing business with this company. They were hired, on August 4, to repair two small chips on the edge of my bathtub. The coloring was not correctly matched, but I was informed that after a required two-week curing period, they would come back to finish the process by polishing (blending and smoothing out) the areas, and that the areas would look much better upon this finalization.
TubTechs was paid in full for this work and I was told to contact them in about two weeks to schedule a time to complete the job. This commitment to return to polish was also written on my payment receipt. Two weeks later, I began leaving messages and sending e-mail communications asking to schedule a time for them to return and finish the work. My phone calls were never returned. When TubTechs representatives finally bothered to respond to my e-mail messages, they were very dismissive, refused to schedule a return date and time, and communicated that they would finish the job at some nebulous future time whenever they happened to be in my immediate area. After two more weeks of attempting to get TubTechs to honor their commitment, I finally ended up hiring another contractor to correct the color problem that was left by TubTechs.
I waited too late to check with The Better Business Bureau (BBB) on what kind of status this company held on the BBB's records. It was found there have been two dozen or more complaints. Upon reporting my own experience with TubTechs to The Better Business Bureau (of which a copy of my letter was mailed to TubTechs), they waited until past the deadline the BBB gave them to respond.
Then they began an entire process of trivializing the problem, failing to acknowledge any responsibility for their failure to act, and fabricating verbal communications with customer that never took place. Customer's position was clearly stated and substantiated through written communications.
At any rate, bottom line is that 5 (FIVE) separate e-mail communications have been sent from TubTechs (over the past month's period of time) committing to refund to customer the amount paid to them for the poorly done, uncompleted job that I ended up having to hire someone else to finish.
To date, NO refund has been received. Customer has given TubTechs every opportunity possible to demonstrate some sort of integrity and trustworthiness in honoring their word, and TubTechs has repeatedly failed to come through. This was a small job. If they cannot professionally and appropriately deal with customers on the small jobs, how in the world can they expect customers to trust them with the big ones? Customers just please beware of this company.
P.S. TubTechs may, or may not, provide a rebuttal, to this report. If they do so, it is strongly encouraged that anyone still considering doing business with this company re-read this customer's report.
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