My husband paid $810 (through PAYPAL) for a contract that states for my husband to receive 30 "EXCLUSIVE" leads. Exclusive, meaning, fresh new leads, in which under the quality control/charge backs explanation on the contract, these leads go through a verification process that these leads are fresh, and not the ones that have been looking for a loan for quite some time now. Once verified it is then sent to us via email the same day it got verified.
All 32 of the leads we received (which we kept for our records) are old OR they've been contacted by so many loan officers that they're sick of it. Despite my husband's attempts to contact the company via email and (5) voice messages to bring this to their attention, they continued to send unqualified leads and has not responded to previous calls and emails (which we kept for our records).
Although contract states all sales are final, we would like to challenge the "exclusiveness" of the leads per contract agreement.By not honoring what was promised in the contract, makes their company fall under the category of false advertisement and/or misrepresentation and we expected resolution to our concerns and not be continuously ignored.
We sent our complaint to BBB and were told there are other complaints. Not too long after submission their BBB rating changed to an "F" and BBB posted all other complaints similar to ours. The final response we got was either a replacement of 2 leads or $54.
The leads we expected are the ones that are happy to hear from us and know why we are calling them in the first place and have just recently applied for a loan. These are the leads that my husband was told he was going to get and what he got was the complete opposite, if not, he got hung up on.
We highly suspect that this company might be running some kind of scam and we hope that an investigation be sought further to find out how this company works. This way no one else would endure the same negative experience.
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