Somerset Cleaners lost an expensive article of clothing of mine, but refused to look for it or resolve the situation in any way.in fact, they attempted to flip the situation, as if I had done something wrong. I returned to the drycleaner only 15 minutes after picking up my things (that I had dropped off that morning) to alert them to the loss and request that they try to recover it. Upon my return, the manager told me she had looked for it and couldn’t find it anywhere. She was very rude, dismissive, and clearly surprised that I returned so quickly to claim my property. It’s impossible that she could have looked for anything, since I had called from my car to alert them that I was coming to get the rest of my drycleaning. This particular drycleaner does everything on-site, so it was odd to me that anything could just disappear. Plus, the back-room facility is pretty large, so it would take some time to look for any lost item.instead of helping me, the manager called the police. I had already called the owner three times, but to no avail. He never answered his cell phone when I called from my cell phone. The drycleaning manager called the owner on his cell phone AFTER calling the police. The owner apparently answered. The police showed up before the owner and agreed that the entire situation was strange and wondered why the manager wouldn’t look for my things and why she called them before calling the owner, especially since neither my posture nor my tone were threatening in any way. Sadly, even the owner didn’t bother to try and understand the situation or help me. He was also very rude. The police officers asked him to calm down and encouraged me to file a civil complaint. Two teenage girls work at Somerset Cleaners and their attitudes were just as cavalier as the manager’s as they witnessed my confusion. They promptly left the scene before the police arrived. I don’t like to have these thoughts, but I wonder if someone who works there needed a little something extra for an outfit of their own. They were hiding something and they were exceptionally disrespectful... All of them.
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