Before I ordered a ring from TV Jewellery, I asked the quality of the diamonds. They said SI. So I ordered the ring. They asked for the CVV code and I emailed it to them. They began to process my order ONE FULL WEEK later. The processing took another week on top of that.
Then they finally shipped me my ring after 21 days. Guess what? They shipped the totally wrong ring. The diamonds were NOT SI quality. They claimed the ring was 14kt but it actually had 10kt stamped in the ring.
I returned the ring (at my own expense).
Then they told me that the original ring I ordered was worth much more than I originally paid, so I was getting a deal. Then I was sadly informed that the ring was actually I2 quality (the lowest possible diamond quality known to man) which I never would have ordered in the first place had I known.By that time, there had been so many mix ups. A week after they received my returned ring, they sent the proper ring I ordered. A full 1 month and 10 days after I ordered the ring, I received my ring.
After 5 days, a diamond broke and fell out of the ring. A diamond BROKE! Now they won't return my emails because they have my money and all I have is some second-rate, cheap ring sitting on my dresser. Do not do business with these people! They will say anything to get your money, and then it's game over. I am in Japan and cannot litigate this internationally. However, I will do my best to get my money back.
Please help me by sending emails to them and ask for my money back. Thanks!
Kei
Kyoto, Maine
Japan
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