I was contactd by telemarketers who informed me that they would send a phone that would work anywhere in the US, Guaranteed! I was told that I would have 30 days to try the phone and return it, If I decided to send the phone back I would only be billed for the mintes used.
Iwas aso told that I would be able to call them upon reciept of the phone and change billing plans, plans were to start at 19.99. Upon recieving the phone I tried to use it 4 times, I was able to dial a number but no contact at the other end.
Then I called customer service and was told that if I returned the phone prior to the use of 30 minutes (not days) I would be in the "trial period" I had agreed to. At that time I requested a return slip and immediately upon reciept of said label returned the phone. Now I have received a bill for 33.99 for nothing.
I called customer service and was told that there was a 250.00 fee on the account for cancelling the contract as well as the bill I should not have received. The Gentleman (Wayne)"said he would request that the 250.00 be reversed since it was to be a trial period but I still owed the 33.99.
I informed him the same info I am giving here and advised him that I will not pay this bill and requested that I get a letter of confirmation that the issue had been resolved. That was well over a week ago and to be honest I feel my quest for resolution has only just begun.
Why are these people allowed to misrepresent themselves through telemarketing and them bill you? I know this will end up on my credit report and that is what really upsets me... Its like forcing you to pay extortion monies just to maintain your credit!
Mary
Salt Springs, Florida
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