I am writing to advise people not to do business with Rent a Center. Yes, I know they raise the prices blah blah, but they are also rude and incompetent. I really needed a washer and dryer but i owed too much money to get credit. (My ex-husband was giving me child support but since we weren't legally divorced, in paper my name was on tied to a lot of debt.)
Well first they didn't come to deliver my washer and dryer when they said they would. I had taken a day off from work so I lost money there. When they finally came I remember asking them if the washer and dryer was ready to go. He turned it on and said "SURE THING, BABY!" I remember exactly what he said because I could not stand this little flirty guy. He eventually got fired I think.
Anyways, the washer wasn't even hooked up to the hose! I turned it on and of course water went everywhere during the rinse cycle. I had to shop vac my carpets and it was just a big mess. That wasn't the only thing that company has done.
A few months later the dryer broke! It would just make this awful sound when I turned it on. I called the store and the guy said he was busy and would call me back later. He never did. I called back two days later and he treated me like an idiot. "IS THE DOOR CLOSED?" I know a few people make stupid mistakes like that but, come on... TWO DAYS LATER?
He finally said that on Saturday someone could come bring a loaner. (This was Monday). Well no one showed up until Thurday of the NEXT week after I called and called. Of course I made payments all ths time on a non-working dryer. A few months later I forgot to make the payment on that Saturday. On that Monday they were calling and calling. Sure, they harass you when they need a payment, but when the customer needs something they throw you to the side.
One more thing, I have a friend who rented a sofa for her apartment. She had no credit and was using the sofa as a bed/sofa in her studio apartment. She found a huge manilla folder underneath one of the cushions a week later. It contained a few paystubs, bank statements, a birth certifcate (like someone was getting ready to apply for a loan). If they missed a THICK manilla folder that was just sitting directly under the cushion, how well could it have been cleaned? GROSS. She returned it right away. She slept on a pile of blankets until she saved enough for a new sofa bed.
Bottom line, don't do business with them. They are shady and a bad bad business to deal with.
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