Complaint / Review
Phoenix Pest & Termite Control, Inc
PHOENIX PEST & TERMITE CONTROL INC ripoff Charged twice for the service refusing to refund

In March Phoenix Pest and Termites Controll (PPTC) was hired to do a termites inspection at the property 8431 W Sunnyslope Peoria, AZ. Price $45. They did it arround 19 March or so. On the 21-st of March I was charged $45 via credit card for this service. On 25-th of March I was charged once again $45 for that service. I called PPTC and complained. I was told they will remedy it.

During March, April and May I called them numerous times but I was always given the run arround. I spoke many times with Michelle, the Supervisor, and Steve, the Manager and everytime i was told that they will refund the money. At the begining of May they asked me to provide proof that I was indeed charged twice. I faxed them the bank statement that showed the double charge. I also provided them with the credit card number where they can return the money. Next day I was told by Michelle that the money were returned.

However at the time of this writing, May 30, no refund was received. I contacted PPTC many times and I was told various reasons, like they dont know why the refund did not take place, that they have to go trough their record to find where they returned the money, or that they may have the wrong card number, etc. I asked them to fax me a proof that they indeed returned the money but they refused.

All this time I was tossed arround from Steve to Michele, to their Accounting Department. Every time I would call they would tell me that they would call me back. They never did, not even once. The more I would call the more their customer reprezentive skills would diminished. Last time, on May 23, I was told that the same thing: they will look trough their archives to see where they send the money.

Today, May 30, I called again and everybody involved into this was, conveniently, either in meeting or not in the office. I guess that whenever they hear may name they don't want to take the calls. I think they want me to give up. I told them I would report their practices. They did not seem to care. But i do. Please, help me. Thank you.

Vasile
Glendale, Arizona