I had a t-mobile acct that went delinquent. Oct I settled the acct. It was placed with a collection agency, Superior Asset Managment. They, in turn, placed it with an attorney's office, Smith & Assoc. I settled the acct through the atty's office.
In Feb I tried to refinance my home & was told this was still showing on my credit as a collection acct. I contacted t-mobile & was told they showed it was settled & that it would take approx 3 business days for the correct form to be filled out in order to update my credit.in the months that followed I have contacted them numerous times & it still is not updated & here it is August!
I contacted t-mobile one more time yesterday & was told I had to contact the agency I settled it at in order to have my credit updated. I contacted Smith & Assoc & was told they dont report, I need to contact the collection agency. I then contacted Superior Asset & was told the same thing as Smith & Assoc - they are not a credit reporting agency & to contact t-mobile again. I did that this morning & spoke to a supervisor who told me to fax my dispute to them & within 72 hours I'll get a return phone call with a resolution. This is holding me up in refinancing my home. I've sent disputes to the credit bureau's directly & am waiting to hear from them as well.
There is no reason why, after 10 mo's, t-mobile will not update my credit report that the acct is settled. If you've had this problem, let me know how you handled it.
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