I hired All My Sons to move my home on Aug 10, I had everything packed and ready to go. The movers arrived at 1pm.
The side of the truck was damaged so it took the guys 15-20 minutes to get the door open which I was paying for and then they spent 20 minutes on cell phones with personal phone calls that cost me about 1/2 hrs of time which was $55.
The drivers had the truck loaded by 230pm this was a small move 2 rooms and small boxes, we did have the movers stop at a location close to us to drop off a bed to an older friend of ours.
The movers arrived at her home and told her she had to pay for the $105 per hr time and she didnt know what to do so she paid them the $105 plus $20 for a tip.
I was notified by my friend later that evening that she did pay them for the 1hr which she only used about 15 minutes but charged 1 hr.
The movers arrived at my home in Dania Beach they unloaded everything which we helped them and noticed both desks had damaged the movers seen it and noted it on paperwork but when they came in to do the bill it was over $900.00 and we were quoted $500 plus 12% fuel surcharge.
I paid it and then the next day my associate called the company and spoke wtih John and was told he would speak to the drivers and for me to call back the next day which I did.
I was told by John that the drivers told him the $105 my friend gave them for the 1 hr as instructed was a tip which is a lie plue she gave them the $20 as a tip for 15 minutes of work.
My associate was told by John that he isnt doing anything else and the bill is what it is even though I paid the $105 for the stop my friend already paid them for.
I feel its been a total lie I called John and he told me that pretty much tough luck you didnt get anything in writting about the quote so good luck proving it.
I had my associate call All My Sons on Aug 14th and spoke with a guy named Chris and for the same move was quoted $436 plus 12% fuel surcharge and was told they do not give written estimates for in-state moves.
This company is aweful Im only asking for a $200 refund on services they didnt do and damaged caused they refuse and worst of all I was charged $31.00 for 1/2 of a roll of box tape which I can go to Homedepot and buy for. 79 cents. I still have the 1/2 roll in my garage. I have reported this company to the Better Business Bureau of Southeast Florida which they have 54 complaints and have an Unsatisfactory record.
I also filed a complaint with the States Attorney Generals Office Charles Christ of Florida for Consumer Fraud.
0 comments