Lets talk ripoff. Golden Eagle never sent me one bill in the mail and was not the company I signed up with, but unbeknownst to myself that company was provided equipment by guess who. Less than 6 months after beginning service with this company I cancelled due to FAULTY EQUIPMENT and lack of tech support (and lost more than $3500 in unclaimed transactions). I paid a large sum for cancellation just to get rid of the service.
I sold my small business in May more than 3 years after signing the now-cancelled contract, and found a strange charge on my billing statements. Even after I had sold my business, someone was billing me for something monthly and I didn't recognize the name on the statement. So I closed my bank account, and lo and behold phone calls came in.
In one 6 hour portion of a Wednesday I recieved 8 harrassing phone calls and I returned 3 to the company. According to this company I owed them several hundred dollars for leased equipment. Now hear this, in 2003 when I cancelled I contacted a phone number given to me by my representative regarding the faulty equipment, it was Northern I assumed it was a sister company or such. I asked if the equipment should be shipped back, the fellow said no and in paying the large cancellation charge the equipment was mine. He even advised me to sell it and recoup the monies I lost.
Remember this - according to Golden Eagle, the leasing is what they deal with and no matter if you cancel, no matter if you offer to send the faulty equipment back you still owe them money. How can a company cancel an account but still charge you out the whazoo under a different name? Are they Golden Eagle or Northern???
Some shell game!
The CSR I spoke with recently refused to allow me to speak to a supervisor and followed it by saying "Look you dont want to talk to me so I think you should just hang up okay!" Ofcourse I didn't hang up I demanded to speak to someone above him, and he refused - this went on for 15 minutes. Finally after assuring this jerk that my needing to speak to a manager had nothing to do with him, he agreed to have someone contact me. Thirty minutes later another collector called and demanded pay, I asked her if there was a note on file regarding my request... There was not
Am I wrong or were my rights just violated?
I would like to know this - if you are charging someone for leasing something, dont you have to have something to lease to them? Is it legal in this country to lease something without having it at all? In that case I would like to lease you an imaginary Audi TT, I'd be rich in days too.
This company seems to be in the business of financial rape, they do not provide the services required by their contracts and yet they continue to withdraw from the bank accounts of dissatisfied and FORMER clients.
I will fight this illegal and disrespectful company from here on out. I have been robbed, misled, and I have been refused my basic rights as a consumer. I only wish that I had recorded the converstaions I had with these people, it was sickening to be talked down to by con artists and womanizers.
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