Call up customer service on Oct 17 to setup vonage billed $40.89... And Never recieved modem... Charge me $16.94 every month. Without every seting up the service. Then when i tried to get a credit they said that it didn't agree with the Term of service. I should of called them 5 days from the first charge.
Called Feb 11th, 12th, With no resolve.
Called Mar 14th Said they were finally going to send the modem and credit my account...
Call Apr 11 still no modem.
April 19 canceled my account
April 20 recieved modem
Shawn (23413) Advance Service Rep... Nice guy but said they just don't give out credit for any reason. Even if it their Fault company policy. He even stated i might have better luck getting the money back from my bank.
I'm out 148.86. For a service i never used or setup.
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