I have a defective mattress that I am not able to sleep on I called the company and described the defect.
They acknowleged that it has been a problem with this particular mattress.
Will not come out to inspect my mattress for two weeks. After that it will take 7 to 10 days for them to take action.
In the mean time I am sleeping on the floor and they said too bad.
This is obviously a stalling tactic.
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