I ordered flowers for my wife on valentines day. They were not delivered to her office so we called their 800# to see what happened to the order. The guy (justin?) from their office called the local florist shop that was to deliver the order. The local shop said they had not received the order and that was why it was not delivered. The justin said we would be issued a credit while we were on the phone with him. That evening i had to go out and try to find my wife flowers. Have you ever tried to find roses at 8pm on valentines day? It's almost impossible. After hours of driving and calling i finally located a place that was still open. Flowers.com didn't seem to have any trouble deducting money out of my account in a timely and efficient manner. It took 10 days and several phone calls and emails before credit was issued. During the 10 day ordeal we were charged $60.00 in overdraft fees which due to having to go on the above mentioned quest for flowers not knowing that credit ws not issued as promised had caused. They have made no attempt to resopond to phone calls or return emails to reconcile this matter. If you are lucky enough to make it through the que and get to talk to a human they put you on hold and leave you there till you hang up (30 minute hold times) and that is if they don't just hang up on you claiming to try to transfer you.
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