I ordered the Tru Ceramic Pro in November. When I received it, I did not like it, the plates were clearly "painted" red. I never used this item because I was disappointed with it.
I used the return sticker and mailed it back to TCP but I should have looked at the sticker clearly because the return sticker had the wrong return address and the package ended up coming back to my address.
I paid again to resend this back to TCP and then I emailed their customer service and asked for my refund. They replied by saying that they were resending me another one. (?)
I then called the 1-888-807-8953 and pressed 1 because that is the only way to talk to a live representative. They said that my refund was being processed and would take 7-14 business days.
I called back 15 days later and they told me that it was stopped and they don't know why. Then they said that another refund would ne issued and back in my account 7-14 business days.
Well it has been over two months and I haven't received a refund yet. Also for the past month they have been "updating" their phone system and will not accept any calls.
I will never ever order anything from television again.
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