This is quite an interesting story. I placed an order for some lingerie on November 30th. Approximately 5 minutes later, I found a website like this one and read the reviews for the company. I IMMEDIATELY sent an email to the company telling them to cancel my order. I figured that would be the end of it so I forgot about the whole thing.
About 2 weeks later, I received an email from Jennifer saying that my email had gone to their junk email folder, and that my order was shipped out that morning. I asked her why they shipped it after I cancelled it and she said that I couldn't get a refund, only in-store credit (however, I was never offered in-store credit, and she insisted that it was shipped). So I figured, if she said it would be there in 2-3, then I didn't mind.
My order was not here in 2-3 days, in fact, it's January 13th, and it's STILL not here. She keeps telling me that I put in the wrong address, and that's why I never got it. Yes, I forgot to put in the apartment number because I was shipping it somewhere other than my own house, that part I can understand. It was "undeliverable as addressed" on December 16th.
Now, one month later, Jennifer is telling me that as soon as they get my order back to them, she will send it to me. I am curious as to why I have to wait this long, when I paid a long time ago. I'm sure they have more than one of the item I ordered in stock, why would it be such a hassle to just send me a different one?
After 3 weeks of emailing Jennifer without any response, I decided to get nasty with her (after all, the $43.85 was charged A LONG TIME AGO... I have every right to be pissed that I haven't seen anything yet). She immediately responded to email (as if she was sitting at her computer waiting to get in a fight with someone) and told me that if I wasn't so rude, I would have had my order a long time ago.
She told me that she saved all my emails to show her employees how rude customers can be. She also told me that this is all my fault, and if I could just admit to my mistake instead of blaming her, she would send me a replacement order. But since I was being nasty, she wasn't going to go out of her way to help me.
I reminded her of a thing called customer service, but her replies to my emails didn't show that she gave a rip about it at all. She refuses to give me my money back, even though I have been waiting 2 months. Even though my order was cancelled BEFORE my credit card was charged, she still quotes the cancellation policy and is telling me that I will receive my order eventually.
I was then surprised when I read some of her rebuttals in here, because in a few of responses she even told the customer that their card was credited! I can't believe how she picks and chooses who the policy applies to. I guess if I hadn't been such a meanie then I would have gotten some decent service as well.
She claims she has "MILLIONS" of happy customers... But I'd like to see where their website is. Please take my word for it and don't give this company your credit card number. Spend the extra buck and go to (competitor's name deleted - see below)
Emily
Fort Atkinson, Wisconsin
U.S.A.
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