I will edit and update this asap...
I am very sick and this company's crap didn't help...
For the 2nd time thier airtime due date came up wrong when buying and activating a new card... The first was done vie thier phone and the one last night was done online.
The first time, I called and talked to a Sup.in Cust. Serv. And he had me enter some codes to make it right BUT!!! This time I called and the woman was very rude and refused to do anything about it and I have the voice recording of the call to prove it.
They also, when I first got the ph. And #, gave me a # that had recently been used by someone else and in such, I got several wrong # calls, all while out of my calling area and so each cost me 2 units per call... I also noted this to her but she refused to even listen to me.
Before becoming ill, I spent 1/3 of my 48 years in business for myself and realize that customer service must come first.
What this Company as many other large ones is saying is, HEY, you are just a #, 1 person and we couldn't care less about you...
So in my eyes, if that is the way they feel... Then in fact they should not get the business and the public should spend thier money with Companies that want and care about them and will take care of them...
Though it be the Holidays and a tough time... I shall, starting in the morning, Contact each and every, State's Attorney's Office and much much more..
I usually spend my time fighting Cyber-Crime, to help others... Never, ever has it put a single cent in my pocket, actually cost me alot and I only have my Disability Ck... BUT!!! It sure makes it wonderful and easy to sleep, when I know I have fought to save others from having thier Credit Card info, etc. From being stolen...
I will update this as I had said, but right now I have to take some meds...
I hope thhat others will take thier time to speak out about TRACFONE...
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