On 10/22/05 I received a bill for $83.27 for unknown and unauthorized billings on 10/10 & 10/11 that were charged against my home phone number for Navicomm by One Call Communications. I called the 800 number listed on the bill and after waiting over 20 minutes for someone to answer, spoke with operator #8104. She stated that she had no way of giving me any information as to who authorized the charges, who made the charges, or what internet sites were involved. I stated that I had no knowledge of these charges, and I wanted to dispute them and was told that I couldn't dispute the charges, I could only pay them.
I then asked to speak with a supervisor, as I hadn't authorized any charges, and wanted them to be removed from my home phone number. The supervisor stated that she could give me no information as to the basis for the charges, and that One Call had no procedure for me to dispute the charges; no forms to fill out, no person to contact, no place to write. After arguing for several minutes that she had to give me information as to the basis for charges, and that I needed to put into writing my contention that the charges were without merit, she finally said I could send a letter to: POBox 3141, Carmel IN 46082 ATTN: Billing Inquiry.
I have reported this problem to the FTC and am sending a complaint to the USPostal service and will notify all 3 credit agencies of this issue. Any other suggestions?
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