I purchased several items including a Reebok 2005 Dallas Sideline hat from this dishonest internet store on Sept 19th. They were gifts for my son's 17th birthday on October 9th. He opened and wore his new hat that day and noticed the bill was sewn approx. 4 mm off on the left side. I notified BestSportsApparel and received an email saying they had "reserved" a new hat and are waiting for the return from us. The defective hat was mailed back requesting a replacement.
Today October 24,05 we received a box from UPS expecting a hat that could actually be worn in the center of the head not to the side.in the box was the hat I originally sent back to them along with a note that said the hat had "Slight staining" on the inside brim and did not meet the "RETURN POLICY" Of course, we called them by phone and reach a person that hung up and we called again and that person said "THE HAT MEETS REEBOK SPECIFICATIONS" Well after calling REEBOK and On Field Apparel, the company who handles the NFL division of Reebok we were told that "ABSOLUTELY NOT, A DEFECTIVE HAT DOESN'T MEET OUR SPECIFICATIONS" They are in the process of investigating BestSportsApparel.com and how they are representing Reebok along with our dilema. All we wanted was a replacement for the defective hat. I wasn't asking for money back, just a replacement! My request fell into their return policy of 30 days if that matters for a defective product and the smudge on the inside brim is barely noticable as if that matters. As if it could be sold to another customer anyway or was that BestSportsApparel. Coms intentions! So much for customer service! Beware of ordering from BestSportsApparel.com.in my opinion and from what Reebok said on the phone. "Yep, thats dishonest, why won't she just replace it!"
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