SBC's Win Back Department offered me special rates over the phone on local and long distance if I would return to them. I agreed to switch. I received my bill and some of the rates were only temporary and some were double what I was promised.
I spoke with a very rude supervisor who said that they no longer had a recording of the conversation, implied that I was lying, and tried to make a deal. I do not want a deal, I wanted what I was promised. I will NEVER do business with SBC again based on principle. I'd advise NOT doing business with SBC, but if you decide to do business with them, please protect yourself and get everything in writing beforehand or record the conversation yourself. I have filed a complaint with the Public Utilities Commission Texas.
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