Career Services International did not deliver the product presented to me during the sales presentation. One of the primary sales pitches was all data is verified for accuracy. This was not the product delivered.
Professionally written initial drafts of my resume and various cover letters were so poorly written they had to be totally discarded. The professional writers started over and after 6 drafts and multiple requests to make the same changes, requiring me to take on their quality control functions, the documents were finally completed.
My multiple requests for call backs from CSI were not completed. The marketing lists were unusable. Once I started making calls to individuals on their "verified" marketing lists, I found numerous errors.individuals on the marketing lists didn't work at those companies any longer, never worked at those companies, duplicate letters were mailed to the same individuals with their names spelled differently on each letter, companies listed were out of business, individuals couldn't be reached at the phone numbers provided, etc. Etc.
The process of a CSI employee calling to verify each name, telephone number, address and title did not work. The marketing list was completely unusable.
It was only after requesting a refund of my money or I would dispute the credit card charges, did someone actually take a look at their internal processes to see what might have happened. I was told these things had never happened before and they would make things right. After many discussions we could not reach an agreement about my refund. I contacted my credit card company and the charges have been disputed.
A recruiter has since told me this company is a division of Bernard Haldane. I don't know if this is correct, but when I brought it up to CSI they did not deny it. Beware of this company they misrepresent the product they are selling.
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