IDC Servco (IDC) appears to be the "shipping agent" for Progressive Office Products (POP). No contact information for POP can be found beyond what was given by IDC: a phone number (800) 962-1691. This number is no more than a voice mail service.
A package arrived from IDC containing two boxes of copier toner and an invoice. The toner was invoiced at $349/ea ($49 at Staples), shipping was invoiced at $90.74. Total amount due upon receipt was $788.74.
Most disturbing, my name was on the package.
I have been with my company not more than two weeks, in which time I have not once been contacted or entered into conversation of any manner, verbal or written, regarding the copier or toner for the copier. I have repeatedly explained that the person whose position I am filling is no longer with the company, and that I have taken over that position.
If POP / IDC called me (which they must have, they have my name) this was most certainly the discussion which took place.
At no time was authorization for delivery/invoicing given.
We don't want toner at 7x the retail value. We have other ways in which we spend money.
IDC seems to have been receptive, agreeing to pick up the package with no shipping charges and no restocking charges. It is yet to be determined whether IDC will actually pick up the product, and whether POP will actually take it back. Nonetheless, we're not paying $800 for something I can walk across the street and get for $98. Especially when we didn't agree to anything.
Very frustrating, disturbing and aggravating.
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