My daughter in Bandon, Oregon, received her bill from Verizon Phone Company, her phone carrier, for June. Looking on the back page was listed connect fees for 900 numbers from Integretel of two $40 charges covering two, two minutes connections.
Verizon has no log of them making 900 number calls. Her first call to Verizon, she was told that she would have to pay it. After informing me of the situation, I told her to call Integretel at their 800 number. The rep told her to pay the bill and they would send a refund check in September. I told her not to pay, and to call Verizon back. She did that and was told, not to pay the Integretel charges, but to pay only her Verizon phone bill. That didn't satisfy her, so she called a third time and the Verizon rep put her on hold while he talked to his supervisor. He informed her not to pay the charges, but to pay the Verizon phone bill services and they would reverse the charges back to Integretel.
After reading many of fellow consumer complaints members, I believe she did the right thing. There may be other charges coming in the future, but at least we have a site that can help us.
Thank You usacomplaints.com Report for the service.
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