This is a very long story, but they made it this long...
I called to order a phone, have it shipped to Pennsylvania, and have a Georgia area code all while I live in Missouri. The very first question I asked them was if they could do it. Their reply, "Yes! Dead wrong. To make my story a little shorter I will sum up as much as possible and elaborate where necessary. Here's a list of the major events that took place:
- I placed my order with sales.
- They spelled my last name wrong (I spelled it 5 times!)
- It took 5 days to process my account (this is because things don't add up when you do a credit check on someone and you don't have the right name)
- They made me fax a copy of my credit card statement to prove my billing address, this was a Wirefly request, not for the actual credit check. (It took them 2 days to receive the fax and verify my address)
- They almost shipped the phone to me in Missouri, when it needed to go to Pennsylvania. I found this out because I verified the shipping address. I had this suspicion that things were getting messed up so I asked and they told me that the phone was about to be shipped to Missouri
- Assignment of the wrong area code (they gave me Kansas, when I asked for Atlanta)
- The area code they assigned to me was long distance if I called from my house.
- They told me that my number could be changed once I received my phone; all I had to do is call Cingular. I was told this MANY times by many people. WRONG! Cingular said that I would have to be assigned a new SIM card, which would void my contract with Wirefly... So I couldn't do it.
- Wirefly told me to return the phone and get my phone somewhere else, they said that there were too many problems with my order. They created EVERY problem that I had, yet they tried to wash their hands of me and take on the next customer.
- I requested a new phone and they assured me that I would not be charged again for this phone. Again, I verified this 6 times, I counted it. I wanted to be EXTRA sure they were going to get it right.
- They charged me again for the second phone and shipped me out a new one.
- I immediately called to make them remove this extra charge; they apologized and said it would be refunded within 48 hours.
- I got my new phone and shipped my old one back.
- 6 days later, THE CHARGE STILL IS ON MY CARD!
- I called and they said that I would be refunded for the money after my phone was submitted through their receiving process... 7-10 days.
- When I got my phone I was assigned someone else's phone number. I never knew it could happen until people were trying to get in contact with me. My outgoing calls displayed the right phone number, but any incoming calls were routed the woman who had the number first.
- I called and had to be assigned a new number (this alone took me an hour).
- I received most of what I had ordered on 12th of July (I still haven't received my car charger that I ordered June 25th. They are selling items that they do not have, and do not know when they will get back in.)
For all my troubles, they gave me a $10 mail in rebate! Pouring more salt in the wound, I can turn in that rebate only after I have had my phone for 6 months.
- Mind you, I called Customer Service MANY MANY MANY times throughout this whole ordeal, I probably spent over 12 hours on hold and talking to them. They have the longest hold times and their customer service is incapable of solving any problem.
Be advised, Wirefly is the worst at customer service. I'm sure that some customers are pleased with the services they provide... But don't expect any customer support. I was blamed for the mistakes (because my order was more difficult than most) and they attempted to wash their hands of me because they could not get my order right and I was telling them to fix it.
The customer service reps there have told me numerious times inaccurate information... information that sounded good in theory, but was not true. This makes me believe that they will say anything ot get you to hang up the phone and feel warm and fuzzy inside. The thing they need to understand is that customers need correct information... They are not informed very well of what their policies are.
Any organization that is not interested in fixing the problems THEY create does not deserve your business. I went to Wirefly to get my phone cheaper and sacrificed customer service. Simply stated, I should have just gone to Cingular dirtectly.
Wirefly has been BY FAR the worst experience I have ever had, and I have had some bad experiences. I have never encountered a company who has cared less about the people who give them business.
Take this as a warning and beware of Wirefly/InPhonic!!!
Jerod
Kansas City, Missouri
U.S.A.
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