I used to work for Dish as a customer service rep and when I first started I enjoyed it, that last about two months, I don't know how the people in the corporate office are treated but if you work in the call center you are treated horrible, When I worked there I felt like a SLAVE chain to my headset, you have to take call after endless call all day everyday, you get two 15 min breaks and a 30 min unpaid lunch, and for the entire 8 hours that you are there, you continually take call back to back to back. The pressure is unbelievable because they expect you to know everything about everything, in other companies they have multiple department for things such as bills, programming, sales, tech support etc, in this company there is basically one dept that handles everything. Which is impossible to do because thing are always changing. You always have to be on time and when I say on time I mean it, don't be even 1 min late or your going to get written up, so employees always have to worry about job security, and to get into the parking lot you have to cross train tracks and sometimes the trains take 10-15 mins to past and when you go in you get written up when you would have been on time, management just does not care. At dish they have procedures like any company for disciplinary action but theirs makes no since, late and call offs are treated separately. I never called off, but I ran late some time, I was at the maximum amount of times I could be late, which is 5 times in one year, I made it to work but was 1 min late, so in order to keep my job I had to call off, which makes no since, first since it is always busy you now just have one less person taking calls, second I lose pay for the day all over 1 min.
At dish they work you to the bone all for $9.00 per hour. Everyone is always quitting because EVERYONE THAT WORKS IN THE CALL CENTER HATES THAT JOB, mostly because the way they are treated, the pay is terrible, the job is worst; some days I rather pay someone else to work for me. I could go on and on about how bad the job is, but the main reason why customers are always get false information, dumb answers and stupid people on the phone is because everyone is always quitting so when you call most of the time you get a new person on the phone that does not know much about anything, if dish wants to provide better Customer Service they need to start by treating the Customer Service Reps Better. So they wont be so biter and provide better service.
P. S: Dish did not when the JD Powers award for Customer Service, They won it for Customer Satisfaction, which is a total of things they do for the customer, in the Customer Service Category they lost to Direct TV.
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