I signed a contract for wedding invitations, reception enclosure cards, response postcards, and direction enclosure cards with a map for $1076.50. When I received my shipment via FedEx from Lisa Delu Vavrick on 9/5/02, all invitations and enclosures were damaged due to improper packaging. The invitations were bent, creased and had ink marks from bleeding. The invitations, enclosures and response cards were too damaged to use for my wedding. I filed a claim form with FedEx on 9/5/02, in an attempt to recover money for damaged invitations. On 9/30/02, FedEx denied my claim, stating that the shipper (Lisa Delu Vavrick) improperly packed the contents. As a result, I paid Lisa Delu Vavrick $1076.50 for a complete set of invitations, and I could only use the map cards, which were purchased for $277.50. I requested to Lisa Delu Vavrick that I receive a refund for $799.00 for invitations which were NOT USED and DAMAGED, and Lisa Delu Vavrick would receive the damaged invitations back.
Lisa Delu Vavrick has failed to provide good service.in an attempt to communicate via email on 9/4/02, she wrote, I do not deal with customers out of my home. On 10/01/02 Fed Ex improperly delivered the inspected package to her home address. I sent her an email at 10:15am with my cell phone number, and again at 3:22pm, to request that I pick it up at her home. She did not respond to my inquiries resulting in further delay.
In addition to the nightmare of having my wedding invitations ruined, Lisa Delu Vavrick made the entire design process difficult. First, my mother and I sent emails through her website, and she said that she never received them. Then Lisa Delu Vavrick sent electronic proofs that we were not able to open on our computers. When we informed her of this, she sent us links to Adobe Acrobat's website, instead of simply mailing hard-copy proofs. And finally, she delayed the order so long that we became concerned that we wouldn't get them mailed in time.
In an attempt to defend herself, Lisa Delu Vavrick wrote, Overall, they were very difficult to work with, but I did my best to be accommodating. I had several problems with Ms. Richards (my mother) and Ms. Pavlik (me) form the start.
As you can see, she doesn't accept any responsiblility in our failed invitation order.
Lisa Delu Vavrick failed to provide the product that was paid for, and gave extremely poor service. For almost $1100 one would think that she understood the philosophy of, the customer is always right. Apparently she didn't.
I would suggest avoiding this company at all costs.
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