Last Valentines Day I ordered flowers from 1800flowers.com two weeks before the big day. I went with 1800flowers.com for the following reasons.
* A promotion where I received air miles
* I assumed that 1800flowers.com would be able to offer a great product at a reasonable price and that delivery would be reliable.
I selected a nice bouquet with tulips that I knew would appeal to my wife. The cost was approximately $75 (a bargain for any married man to make his wife happy on V-day). However when Valentines day arrived, I never heard from my wife (typically she would call to say thank-you). Towards the end of the day I tried to call 1800flowers.com to see when the flowers would be delivered and was told by a recording that the hold time would be a minimum of 3 hours (I did not wait to see if someone would actually pick up). The next day - still no flowers. Three days later I called 1800flowers.com again and this time I waited 35 minutes to speak with a representative. The representative started sparring with me by informing me that the package was not delivered to my wife because FedEx cannot deliver to the address provided (not true). I confirmed that the address provided was correct and I pointed out that I have sent FedEx packages to my wife at that address before. The representative admitted that she has no idea why the package was not delivered. After more dancing in the ring I finally convinced 1800flowers.com to refund my card and cancel the order.
(The full story is available at http://www.abouttheimage.com/06/small_business_.html)
Brent
Whitestone, New York
U.S.A.
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