Complaint / Review
Gem Shopping Network
Ripoff refund policies Host using statements like if your not totally satisfied you can return but fails to note that It maybe 6 weeks or longer with many long distance phone calls to obtain the refund Duluth Ga

I purchase a pendant from the program. Received the pendant and did not like the quality of the item. As the host stated many times in the programming, you may return the item if you are not totally satisfied, however, no mention of the time period, long distance phone calls to try to gain the refund.

I followed their return policy by contacting their firm to obtain an RA number for the return. I returned the pendant in ample time. I called the customer service dept. To confirm the receipt of the item and was told initially it would be 3 to 4 weeks for the refund. I then contacted the firm again and was told 4-6 weeks for refund and then was given another person by the name of Tisha to contact at 770-622-5505.

Contacted this person several times and the "person who processes the refunds" as indicated by the customer service dept. Was never available. I left numerous messages with phone no to the gentlemen who answered the phone. To date still no refund.

Please beware of this firm. I will never purchase anything again. I have made several purchases from other jewelry stations and this one is the worst and most advertised.