I bought a puppy from petland in fiesta mall. Six days after i got him i took him to our vet because he had green coming out of his nose, he was coughing and was having some trouble breathing. The vet diagosed him with a cold and thought we had caught it in time. About 12 hours later, sunday the dog couldn't breathe.
We called petland and told them what was going on. They told us to go to a 24 hour er and have him checked out, they would foot the bill. When we got there and the vet checked him out we found that he had alot of fluid in his lungs and was going to have to be in ICU for the next 24-48 hours.
We called petland and they said NO way are we going to pay for that bring the dog back and he can stay in our store until monday when we can get him to our vet... YEAH RIGHT! Now this isn't a shirt that i just bought at the GAP, this was a dog that was going to die if he didn't get the medical attention that he needed.
The director of the er flat out told us that they were not going to give us the dog back because he was that sick. So after about 4 hours of going around with the pet store, delaying medical attention on the poor puppy, the director of the er finally got involved and asked to speak with the owner.
The owner didn't want to pay for anything, however the director said if you don't help this dog i will personally take you to court, you sold them a defective puppy. So the owner said fine i will pay for one night (8 hours) and then the dog needs to be transported to my vet the next day.
All this pain that this pet store put us through when they could have just helped us out to begin with. So the next day rolled around and the dog wasn't progressing as well as he should so i called petlands vet and was told that we would have a 3-4 hour wait to get in, even though he was a direct transfer with iv in him still from another vet!!!
I also found out that their vet goes home at 5pm with no one there to watch the dogs, so what good was it going to do to allow my dog to go there. The vet at the er hospital told us that she felt that we could take better care of the dog with home treatments and that we could call them if we needed anything.
So i had to give my dog treatment for 3 weeks at 4 times aday... (hello i have a job!) and he was antibotics for 3 weeks. I'm glad to say he is doing ok now, i still wake up in the middle of the night to make sure he is still breathing. I haven't never been through so much hell.
These pet stores need to understand that animals are a living thing, this isn't like a defective shirt or purse. Like hell i was going to let them get their hands back on my puppy. There are so many good breeders out there, and some will even ship a dog to you or fly down with one of theirs... Way better then going to pet store and letting these people continue their shaddy business in the long run all it hurts are these poor animals!
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